99 Apps FAQ –
Answers to All Your Questions

You must be at least 18 years old to register and play on 99 Apps. Providing your correct date of birth during registration is mandatory. Proof of age may be requested during account verification. Accounts belonging to minors will be closed.

To complete account verification (KYC), you will need to upload a scanned copy of your National ID (NID) or passport along with a selfie. Verification is usually completed within 24 hours. You can play with limited access without verification, but it is mandatory for large withdrawals.

No. Under 99 Apps policy, each person is allowed only one account. If multiple accounts are detected, all of them will be closed and the balances may be forfeited. Opening multiple accounts to claim bonuses is strictly prohibited.

After logging in, go to the "My Profile" section to update your email, mobile number, and address. To change your name or date of birth, you will need to contact the support team and submit the required documents.

After logging in, click the "Deposit" button. Select bKash, Nagad, or Rocket as your payment method. Enter the amount and complete the payment using your mobile banking app or USSD code. Your balance is usually updated within 1–5 minutes.

The minimum deposit at 99 Apps is just ৳200 BDT. Even with this small amount, you can access all games and place bets. There is no upper limit on deposits, though it's a good idea to notify support in advance for large amounts.

Most withdrawal requests are processed within 15 minutes to 2 hours. First-time withdrawals may require account verification, which can take a bit longer. During peak times, processing may take up to 24 hours.

If this happens, wait 30 minutes first — most issues resolve automatically. If it doesn't, contact our live chat support with a screenshot of the transaction and the transaction ID. We'll get it sorted as quickly as possible.

Standard accounts can withdraw up to ৳50,000 BDT per day. This limit is higher for verified accounts. VIP members enjoy even greater withdrawal allowances. For more details, VIP Page View.

After opening a new account, the welcome bonus is automatically credited to your account upon your first deposit. Bonus amount and terms Bonus Page Full details are provided. The more you deposit initially, the bigger the bonus you'll receive.

Every bonus comes with specific wagering requirements — typically 15x to 30x the bonus amount. For example, a ৳500 BDT bonus with a 15x requirement means you need to place ৳7,500 BDT in bets. To check the conditions for a specific bonus, Bonus Page View.

When someone registers using your referral code and completes their first deposit, you'll receive a referral bonus. Your friend will also get a special reward on their first deposit. You can find your referral code on your profile page.

Log in every day to receive a daily bonus credited directly to your balance. Log in for 7 consecutive days to unlock a special weekly reward. Missing a day resets the counter from the beginning. The bonus amount depends on your account tier.

99 Apps has over 3,000 games, including Live Casino (Baccarat, Roulette, Blackjack), slots, crash games, fishing games, card games, and Sports Betting. To browse popular games Popular Games Visit the page.

Bet on cricket, football, tennis, badminton, kabaddi, and 30+ other sports. Live betting is also available, letting you place bets in real time while the match is in progress. For more details Sports Events View page.

Start by refreshing your browser and checking your internet connection. Clear your browser cache and cookies, then try again. If you're using a VPN, turn it off. If the issue persists, try a different browser or device. If nothing works, contact support.

Most games start from as little as ৳1 BDT per bet. Slots can be played from just ৳0.50 BDT. Minimum bets at Live Casino tables vary by game. So you can enjoy any game on 99 Apps even with a small budget.

login page Click the "Forgot Password?" link. Enter your registered email or mobile number. An OTP code will be sent to you. Verify the code and set a new password. If you don't receive the email, check your spam folder.

Go to Profile Settings and click the "Security" tab. Enable the "Two-Step Verification" option and verify your mobile number. From then on, you will need to enter an SMS OTP each time you log in. This keeps your account significantly more secure.

Change your password immediately and log out of all devices. Then notify our support team — they will review your account's login history and, if necessary, help temporarily lock your account. Protecting your information and funds is our top priority.

Yes, 99 Apps uses advanced SSL encryption to keep all your information secure. We never sell or share your personal data with third parties. To learn more, visit our Privacy Policy Read.

Playing and betting regularly automatically earns you loyalty points. Once you accumulate enough points, you advance to the Bronze, Silver, Gold, Platinum, or Diamond VIP tier. Each tier comes with greater benefits and bonuses. To learn more VIP Page View.

VIP members enjoy — higher bonus rates, faster withdrawals, a dedicated account manager, access to exclusive tournaments, higher withdrawal limits, and exclusive promotions. The higher your tier, the greater the rewards.

Points are added with every bet or game you play. Typically, you earn 1 point for every BDT 100 wagered. During special events or tournaments, double points may be available. Points can be redeemed for bonus cash or free spins.

VIP levels may be reassessed after 90 days of inactivity. However, higher-tier members (Gold and above) enjoy special protection. Stay active to maintain your level and keep moving up.